When CTA Doomsday eliminated 20% of Chicago bus service in February, labor leaders expected a public outcry from stranded transit riders to help save the jobs of 1,100 bus union workers. Instead, riders took the cutbacks in stride–because any rider with a smart phone can instantly find out exactly when the next bus is coming. Does the rise of transit-tracking smart phone apps spell doomsday for the union’s ability to rile up the ridership?
If you think Chicago is the only place in America where a transit union has angered an entire city, think again. This week, San Franciscans are getting ready to play hardball with their intransigent transit union, too.