Flagrantly ignoring your responsibility to inform your own customers of service diversions that could lead to them shivering in a 45-degree wind chill for an extra hour and then treating them with open contempt for daring to complain about it is a really good way to turn off of a potential new rider.
Perhaps we can be a public-transit region now. Yesterday, the Chicago Tribune decried the sorry state of repair of Metra’s Roosevelt Road station, and laid blame at the feet of anti-Chicago Metra Chairman Jeffrey Ladd. Today he says he’s resigning.
Ever wonder why the Metra station at Roosevelt Road looks like a big steamy pile of lactose-intolerant toothpaste poop while the rest of the Museum Campus area and the South Loop in general zoom along in their tony upswing? Three words: chairman Jeffrey Ladd.