Last year the CTA amassed $20,000 in fines for buses running red lights. So Chicago’s Revenue Department billed the agency–by sending tickets to the wrong address. For a year.
Although thousands of Brown Line riders are Latinos who speak little English, the CTA’s Brown Line Capacity Expansion Project website includes no Spanish content whatsoever–even though the agency’s own Inspector General warned that many Latino residents along the route were unaware of the impending project and station closures.
Finally, the CTA posts a night-owl transit service brochure on the web–right after I blogged to complain about the omission.
This month, the CTA finally released a new Night Owl Service brochure, detailing Chicago’s overnight L and bus services. Trouble is, the brochure is nowhere to be found on the agency’s website. And where was it for the past three years, anyhow?