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Super CTA Customer Service Response

(Photo: Down under the South Loop L tracks. Credit: Looper.)

I know, I never thought I’d write that title either, but today it’s deserved. Every Friday, the CTA sends out a press release called “Events Affecting Weekend CTA Service” that serves as kind of a one-stop shopping experience to find out about CTA’s planned weekend service diversions. However, up until now the CTA has only published the release on the Press Releases page of the CTA website, instead of on the Customer Alerts web page where it has really always belonged. After all, that’s the first web page riders check to find out about changes in CTA service.

Since the CTA has been lately promoting its Customer Alerts page (thanks in great part to nudging from the CTA Tattler, the original creators of the helpful CTA wireless alerts project), and being the squeaky wheel that I am, today I emailed CTA customer service and suggested they put the “Events Affecting Weekend CTA Service” press release on the Customer Alerts page, too.

Barely half an hour later, CTA spokesperson Noelle Gaffney emailed me back the following response:

Customer Service forwarded your email to me. It is a good suggestion and I’ve asked the media relations staff to start posting the information there too. Thanks for pointing it out to us.

Noelle Gaffney
Vice-President, Communications and Marketing

And within two more hours, they began to do so.

So no, thank you, Noelle, for such an incredibly quick response to my email, and for considering the suggestion. I hope CTA riders find the new location of the press release helpful, it’s a super resource to turn to for anyone riding the L or the bus on the weekend.

Boy, with the terrific responses I’ve been getting this week, it’s a good thing I use my powers for good…

Categories: Chicago Transit Authority TRANSIT

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Michael Thaddeus Doyle

I'm a NYC-native, Latino, Jew-by-choice, hardcore WDW fan in Chicago with an Irish last name. I believe in social justice, big cities, and public transit. I do nonprofit development. I've written this blog since 2005. Believe in the world you want to live in.

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3 replies

  1. The cta 54A bus keeps arriving early and when I call the forest glenn garage they transfer me to supervisors who don’t pick up the phone and they have no Vmail….These are the people I will spend the next 40 years paying their pensions?

  2. Another Dropped Ball by CTA Communications Staff

    Sure seems that way. Four weeks ago — and four weekends ago — I emailed the CTA to suggest that the hyper-useful “Events Affecting CTA Weekend Service” press release be published on the “Customer Alerts” page of the CTA website….

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