Tag archive for ‘bad customer relations’
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“We’ve replaced the fine Doug Zell Intelligentsia normally serves with James Liu, let’s watch…”
Ten days ago, when I lamented the over-the-top response of Chicagoist and some of their readers to my Gapers Block piece on how Intelligentsia Coffee alienated me as a customer, I never thought Intelligentsia’s own staff would jump on the bandwagon.
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Too Late to Save Macy’s State Street?
I’ve said it before and I’ll say it again: Macy’s CEO Terry Lundgren will go to the grave–and take the former Marshall Field’s with him–before he and his team get a clue about how to treat Chicagoans.
