Flagrantly ignoring your responsibility to inform your own customers of service diversions that could lead to them shivering in a 45-degree wind chill for an extra hour and then treating them with open contempt for daring to complain about it is a really good way to turn off of a potential new rider.
Estimated reading time: 11 minutes
When you get right down to it, the point isn’t to recreate billion-dollar mid-century media firms or copy self-aggrandized national sites. The point is to find the happy intersection of building community, sharing the news and making a living in Chicago for Chicago bloggers and Chicago audiences.
Estimated reading time: 13 minutes
During their windy City visit last week, Seattle’s coolest couple, Kasey and John, waxed giddily about the fun and frolic of my downtown Chicago neighborhood. Their reaction stands in stark contrast to the one I normally get from native Chicagoans when I tell them I live downtown. It’s almost like telling a New Yorker you never ride the subway. The response is always the same: no one’s stopping you from doing it, but why would you want the hassle?
Estimated reading time: 9 minutes
An old 12-step adage says no matter how willingly you’re off the wagon, sometimes recovery comes and finds you. One day you’re sitting there in your living room wrapped around your addiction of choice when you hear a knock at the door. You peer through the peephole and there’s no one there. But you could have sworn…
Estimated reading time: 19 minutes
Too often these days, in an effort to cling to anything familiar, some journalists believe beyond reason that by hiding atop an appropriately lofty tower or inside an appropriately narrow niche, they can still manage to monetize the old, ink-and-paper industry. And that’s how they’re killing their own industry.
Estimated reading time: 11 minutes